---
url: https://gaojian.site/ielts-writing/59-letter-1.md
description: G 类 Task 1写作训练：投诉信：事实、处理经过与诉求。看懂题目，读熟表达，回忆后换题使用。
---

# 正文 52｜投诉信：事实、处理经过与诉求

## 本节题目

> You recently bought a laptop from an online store, but when it arrived, you found that it was defective. You have tried to contact customer service, but they have not responded.
>
> Write a letter to the store manager and:
>
> * Explain the problem with the laptop
>
> * Describe your attempts to resolve the issue
>
> * State what action you would like the store to take
>
> Write at least 150 words.

## 读熟范文，理解选择

REFERENCE MODEL · READ & REUSE

> Dear Sir or Madam,

> I am writing to formally complain about a defective laptop I purchased from your online store on March 10th. Upon unboxing, I noticed that the screen flickers continuously, making it impossible to use. Additionally, the battery drains abnormally fast, even when the laptop is not in use.

> I immediately contacted your customer service team via email and phone, but I have yet to receive a response. I have also submitted a request through your website’s complaint portal, but no action has been taken. This lack of communication is extremely frustrating.

> I kindly request a full replacement or a refund, as the laptop is unusable. I have attached my purchase receipt and photos of the issue for reference. Please resolve this matter promptly, or I will have to escalate my complaint further.

> I need the laptop for my work, so I would appreciate confirmation of the proposed solution within the next few days.

> I look forward to your swift response.

> Yours faithfully,

> John Smith

约 167 词 · 经本站整理的参考文字 · 用于学习，不代表官方评分

## 选择与组织 · 为什么这样写

### 把题目要求拆清楚

描述产品缺陷；说明联系尝试；提出换货或退款。

### 怎样组织段落

问题事实→已联系未解决→希望如何处理。

### 为什么这样选择

具体故障能支撑投诉；明确诉求让对方采取行动，不用情绪化指责代替事实。

## 语言与精度 · 本节重点

未知姓名用Yours faithfully；先客观说明，再用礼貌而坚定的请求。

## 最后练一练 · 先组织，再写

读熟后，可以先遮住参考，回忆本节最有用的两三句。想动笔时再打开下方写作台，不需要首次学习就完成全文。

### 定点练习

把“Your product is terrible. Fix it.”改为事实与诉求。

::: details 写完后看一种参考处理

> The screen flickers continuously, so I would appreciate a replacement or a full refund.

检查它修正了什么意义或关系。可以使用不同措辞，但信息需要准确。

:::

### 换题使用

**本站自编迁移题**

自编迁移：网购椅子到货后缺少零件，联系卖家未获回复，说明问题、尝试与补发或退款要求。

先试一段，再视需要写全文。将新内容写在写作台的“迁移”中；原稿留在“初稿”，修订另存到“修改”。图表题需要重新识别特征，书信与议论文需要重新回应任务。

::: details 打开写作台 · 短练、全文与复盘

> You recently bought a laptop from an online store, but when it arrived, you found that it was defective. You have tried to contact customer service, but they have not responded.
>
> Write a letter to the store manager and:
>
> * Explain the problem with the laptop
>
> * Describe your attempts to resolve the issue
>
> * State what action you would like the store to take
>
> Write at least 150 words.

全文练习至少150词，约20分钟；短练可以先写两三句或一个段落。

**留一个复盘**：我能回忆哪组表达？换了内容后，哪一句还不熟？下一次先检查这个问题。

:::